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Building the Agent Economy - Part1: A New Chapter in Human-Technology Collaboration

Sehyo Chang

Sehyo Chang

CTO and Co-founder, InfinyOn Inc.

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Coming AI Age

We’re entering a new era in computing—an agent economy—where autonomous agents and humans work side by side to solve real-world problems, drive innovation, and improve lives globally.

Unlike the fear-driven narratives of replacement, this shift is about augmentation and amplification, not substitution.

From Software to Agents: A Paradigm Shift

Until now, most digital systems—whether SaaS platforms or enterprise applications—have been handcrafted by humans to solve narrowly defined problems.

These systems are rigid, expensive to build, and difficult to adapt. This has placed a ceiling on digital transformation, despite decades of effort and hype. Agents—autonomous, learning-capable software entities—offer a new model.

Instead of hardcoding every rule and behavior, we can delegate goals and let agents learn, adapt, and collaborate. If realized, this transformation could rival the Industrial Revolution in impact.

But we’re still early. Like any emerging ecosystem, the agent economy must overcome significant challenges before it can scale and thrive.

Four Core Challenges of the Agent Ecosystem

An effective agent ecosystem must go beyond simply building smarter bots. It needs foundational infrastructure—governance, collaboration, safety—to enable agents to function as part of a dynamic, evolving society.

  1. Connect: Seamless Agent Communication Agents need to communicate fluidly with each other and with humans. This means more than just API calls—it requires shared protocols, standardized intents, and semantic understanding. Without connectivity, agents become isolated tools, not ecosystem participants.
  2. Observe: Visibility and Monitoring Like human workers, agents must be observable. What is the agent doing? Who is it interacting with? Is it making good decisions? Observability is not only a matter of trust, but a prerequisite for improvement. We need fine-grained visibility without breaking autonomy.
  3. Enforce: Guardrails and Accountability Autonomy without accountability is dangerous. If an agent misbehaves—intentionally or not—there must be clear enforcement mechanisms: rate limits, role restrictions, kill switches, audit trails. Just as in human systems, oversight must be built in by design.
  4. Improve: Learning from Experience No agent is perfect on day one. Improvement must be continuous. Agents should be able to remember what they’ve done, learn from outcomes, and refine their behaviors. This requires feedback loops, memory systems, and experience-driven updates.

Scaling the Agent Society

Managing one or two agents is easy. Managing millions—across industries, enterprises, and geographies—is a different story. At scale, agents will need roles and hierarchies. Some will act as managers, others as auditors, and many as collaborators.

There will be agents that supervise other agents, agents that specialize in improving workflows, and agents that serve as bridges between domains.

For this to work, agents must develop memory—the ability to retain context, learn from history, and apply knowledge across time. Without memory, agents are stateless tools, doomed to repeat mistakes.

Building Toward Maturity

Humans benefit from millions of years of evolution. Agents are infants by comparison. They’re not yet fully capable or trustworthy. But like any social species, they will grow into their society, shaped by the tasks we give them and the environments we place them in.

The key question isn’t whether agents will replace humans—it’s how much to delegate, and under what conditions. Which tasks are best suited to automation? When should agents take the lead, and when should humans intervene?

These are not just technical questions. They’re design questions, ethical questions, and societal questions. And answering them will define the success of the agent economy.

Final Thoughts

The agent economy is not science fiction. It’s already beginning—in pockets, prototypes, and early production systems. But to make it real at scale, we need to treat agents not as tools, but as participants. We must build the infrastructure for trust, coordination, and continuous learning.

Just like the factories of the Industrial Age, the agent economy will transform how we work, what we build, and how we live.

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